Frequently Asked Questions
Leasing Questions
No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.
Our apartment homes are priced individually based on the amenities and features.
Application fees are $50 per person 18 and older occupying the apartment. You may pay these online by credit card, a small fee will apply. All application fees are non-refundable.
Residents are responsible for both gas and electricity. Water is paid as a monthly flat rate fee depending on the size of the apartment. Trash is included in rent.
Security deposits will vary depending on qualifying criteria. The standard security deposit is $500, which can increase up to one and a half months’ rent, depending on credit.
Rent is always due on the first and a $150 late fee is assessed on the 6th of every month (even Sundays and holidays).
You can pay rent by setting up your online account on our website. This allows you to use a bank account (no fee) or credit card (with fee) to make payments.
Up to 2 pets, cats or dogs, are allowed. Any number of pets living in the apartment will then require a one-time, non-refundable $350 pet fee. Monthly pet rent is $35 per pet. We do require each dog to be registered with Poo Prints for a one time $65 fee.
The hold fee is a non-refundable $100 fee required at the time of application submission.
The administrative fee is a non-refundable $100 fee that is due at lease signing.
Resident Questions
Yes, service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please contact the property manager as soon as possible in this situation. You will need to provide written notice and a copy of your military orders.
If you love our apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.
You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services.
Yes, if someone is temporarily staying with you, please let the office know so we can accommodate parking. If someone is moving in permanently or staying longer than 2 days, they will need to fill out an application to be added to your lease agreement.
We require a 60-day written notice, which you are responsible for, prior to move-out. If you need to move-out at the end of your lease term, please remember to come in 60 days prior to the lease expiring to provide your written notice.
Yes, Xfinity is our community cable and Internet provider.
Yes! We have partnered with a national renter’s insurance provider that offers a policy that meets our minimum requirements. For your convenience, you can enroll online at www.ePremiumInsurance.com or by calling 1-800-319-1390. If you enroll with ePremium, they will automatically send us your proof of coverage upon policy activation so there is nothing further you would need to do. If you elect to obtain coverage from another insurance carrier, you will be required to provide proof of this coverage to the leasing office and the policy must meet our minimum requirements of $100,000 Liability Coverage and $10,000 Personal Property Coverage.
If you are locked out during business hours, you can come to the office to be let back in your apartment or garage. We do not do after hour lockouts.
If you have lost your keys, you may have new keys made at our office during business hours for a small fee.
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Testimonials
Very welcoming place to live. I live here with my child and we love the space and atmosphere...
- Google Reviewer
I have experienced great service from the property. The response time for maintenance and general inquiries are promptly addressed. The office staff is very supportive and friendly to reasonable requests. The maintenance staff is incredibly friendly and knowledgeable. They keep you updated on the work every step of the way. They are very friendly and helpful. I
- Google Reviewer
Been here for almost two years now and I can gladly say it’s been a great place, never too loud or busy, friendly people, perfect location. Office staff are very friendly and incredibly helpful. Maintenance crew are the real rockstars, speedy and will talk to you like you’ve been neighbors for a decade....
- Google Reviewer
I personally love my apartment here !! Can’t say I’ve had any issues at all I’d highly recommend river pointe apartments if you’re looking for a good reliable living space for a right price .
- Google Reviewer
Great staff: The staff is friendly, helpful, and quick to respond to issues. Spacious: The apartment is spacious and open. Overall very pleased with these apartments!
- Google Reviewer
Very welcoming place to live. I live here with my child and we love the space and atmosphere. At first I was unsure of not having a washer and dryer in my unit, but the laundry room is close and easily accessible. The apartment is very spacious and worth the price. I’ve lived in an apartment before and it was a little more than what I pay now but half the space. It is easier to hear everything going on but our neighbors aren’t disruptive or noticeable. Very pet friendly.
- Google Reviewer
Been here for almost two years now and I can gladly say it’s been a great place, never too loud or busy, friendly people, perfect location. Office staff are very friendly and incredibly helpful. Maintenance crew are the real rockstars, speedy and will talk to you like you’ve been neighbors for a decade. Every complex has its downfalls but overall I can happily say that I’ve had no major issues here that weren’t immediately taken care of by the people who run this place.
- Google reviewer
Maintenance is great!! All 3 guys are super nice and quick! Put a request for a leak in the sink and they came the very next morning and fixed. They’re very thorough and I appreciate them and all they do!
- Google Reviewer
Apartments are really big and solid. Maintenance staff is one of the best crews around not only do they get the job done quick and knowledgeable but they are all good people! Office staff is very friendly and knowledgeable and really work to keep the place nice! You will always have bad eggs anywhere you go but they really do keep the property safe for everyone.
- Google Reviewer
I personally love my apartment here !! Can’t say I’ve had any issues at all I’d highly recommend river pointe apartments if you’re looking for a good reliable living space for a right price .
- Google Reviewer